FAQs

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries.(Free shipping over €60)

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free(Free shipping over €60)

• Process Time: 1-2 weeks

Carrier	Corresponding products	Shipping time	Delivery area
DPD	Most normal size and weight products	2 weeks	To most countries
Expedited Express for Small Pieces	Specified products with a small size	1-2 weeks
EMS	Big size but light products	2-4 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass or frames are not considered defective and cannot be returned. In this case, we will replace the glass at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1.Do beauty instruments need regular cleaning and maintenance?

Yes, beauty instruments need regular cleaning and maintenance to ensure their hygiene and normal operation. After each use, they should be cleaned according to the instructions in the product manual. Generally, you can use a mild detergent or a damp cloth to wipe the surface of the instrument, and avoid using detergents containing alcohol or chemical ingredients. In addition, some beauty instruments may need to replace accessories such as filters, electrode heads, etc. regularly to ensure that their performance is not affected.

2.What should I pay attention to when using beauty instruments?

When using beauty instruments, you should pay attention to the following points:

Read the instructions: Read the product instructions carefully before use to understand the product's usage, precautions and contraindications.
Skin test: Before the first use, it is recommended to perform a skin test on sensitive areas such as the inside of the wrist or behind the ear to observe whether there is an allergic reaction.
Strength and frequency: Control the strength and frequency of use according to the recommendations in the product manual. Avoid overuse or excessive force to avoid damage to the skin.
Avoid sharing: Beauty instruments should be used by one person only and avoid sharing with others to reduce the risk of cross infection.